Legal & Policies
Service Terms & Conditions
Please read these terms carefully before dropping off any items. By leaving items with Game Genie FDL you acknowledge that you have read, understood, and agree to be bound by all of the following terms.
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1. Acceptance of Terms
By dropping off items for service with Game Genie FDL, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a binding agreement between you (the customer) and Game Genie FDL. If you do not agree to any part of these terms, do not leave items for service. Game Genie FDL reserves the right to refuse service to any individual at any time, for any reason, without obligation to provide explanation.
2. Nature of Services — Preventative Maintenance, Not Repair
Game Genie FDL is a preventative maintenance and cleaning service for game consoles — not a repair shop. Console services (interior cleaning, dust removal, and thermal paste replacement) are performed to maintain and extend the life of properly functioning hardware. Game Genie FDL does not diagnose, troubleshoot, or repair pre-existing hardware failures, electrical faults, broken components, damaged ports, failed disc drives, corrupted firmware, or any other malfunction that existed before the item was dropped off. If a console is brought in with a pre-existing issue, that issue will not be addressed and will not be resolved by any service performed. The only damage Game Genie FDL actively attempts to remedy is physical surface damage to discs (scratches) through the disc resurfacing process. All other services are strictly preventative and maintenance-based.
3. Pre-Existing Conditions & Customer Disclosure
Customers are responsible for disclosing any known issues with their items at the time of drop-off. Game Genie FDL is not liable for any pre-existing damage, defects, hardware failures, or malfunctions — whether disclosed or undisclosed — that are present at the time of drop-off. If a pre-existing condition is discovered during service, Game Genie FDL will notify the customer. Service may be paused or declined at that point. Game Genie FDL will not be held responsible for any pre-existing condition worsening during or after service, as such conditions are outside the scope of work performed.
4. No Guarantee of Results
All services are performed on a best-effort basis. Game Genie FDL makes no warranty, express or implied, that any service will produce a specific outcome. Disc resurfacing can reduce or eliminate surface scratches but cannot repair cracks, deep gouges, or damage to the data layer beneath the disc surface — such discs are unrestorable and will be returned as-is. Console cleaning and thermal paste replacement may improve performance and temperatures but cannot resolve underlying hardware failures. Results vary depending on the age, condition, and history of each item. No refunds will be issued for services rendered in good faith where results did not meet customer expectations.
5. Right to Refuse Service
Game Genie FDL reserves the unconditional right to refuse service to any customer or item at any time, before or during the service process, for any reason including but not limited to: items that are excessively damaged beyond the scope of service, items that pose a safety concern, customers who are abusive or disrespectful, suspected stolen merchandise, or any situation where Game Genie FDL determines service is not in the best interest of the business or customer. If service is refused before work begins, no charge will be applied. If service is refused after work has begun due to a discovered condition, a partial charge may apply for work already completed.
6. Pricing & Payment Policy
All pricing is as listed on the Services & Pricing page and is subject to change without notice. Payment is due in full at the time of pickup — no exceptions. Game Genie FDL does not offer payment plans, deferred payment, or credit. Items will not be released until payment is received in full. Game Genie FDL reserves the right to adjust pricing for items that require significantly more time or effort than a standard service (for example, consoles with extreme buildup or heavily modified hardware). Customers will be notified of any pricing adjustment before additional work is performed and may decline, in which case the item will be returned in its current state and a partial charge may apply for work already completed. Accepted payment methods will be communicated at the time of service.
7. Limitation of Liability
Game Genie FDL takes great care with every item entrusted to us. However, Game Genie FDL's total liability to any customer for any claim arising from services rendered shall not exceed the amount paid for the specific service performed on the item in question. Game Genie FDL is not liable for: pre-existing damage or hardware failure; data loss of any kind; damage caused by pre-existing conditions that manifest during or after service; loss of use, income, or consequential damages of any kind; or any outcome resulting from a customer's failure to disclose known issues at drop-off. By leaving items for service, the customer expressly waives any claim beyond the service fee paid.
8. Customer Responsibility & Item Condition
Customers are responsible for ensuring that items dropped off belong to them or that they have the legal right to authorize service on those items. Game Genie FDL will not knowingly service stolen merchandise. By dropping off an item, the customer warrants that they are the lawful owner or authorized agent. Customers are also responsible for backing up any data on consoles or storage devices before drop-off. Game Genie FDL is not responsible for any data loss that occurs during service, regardless of cause.
9. 30-Day Disc Re-Service Warranty
If a disc resurfaced by Game Genie FDL stops reading within 30 days of pickup under normal use, bring it back and it will be re-surfaced at no additional charge, one time per disc. This warranty applies only to discs resurfaced by Game Genie FDL and does not cover: physical damage incurred after pickup; discs used in a malfunctioning or damaged disc drive; discs that were noted as borderline or high-risk at the time of service; or discs that show signs of mishandling after pickup. This warranty is void if the disc has been tampered with or damaged after leaving Game Genie FDL's care. No cash refunds are issued under this warranty — re-service only.
10. Abandoned Items
Items not picked up within 30 days of completion notice will be considered abandoned property. Game Genie FDL will make at least one attempt to notify the customer via Facebook Messenger or email before an item is deemed abandoned. After 30 days with no response or pickup, Game Genie FDL reserves the right to dispose of, donate, or otherwise repurpose abandoned items without further obligation to the customer. Game Genie FDL is not liable for any loss resulting from an item being treated as abandoned after this period.
11. Contest Terms
The GTA VI giveaway contest runs from the date of announcement through November 1st, 2026. One entry is earned per qualifying full console refurbishment service. Disc resurfacing services alone do not qualify for a contest entry. The winner will be selected at random on November 1st, 2026 and notified via Facebook Messenger. The prize is one sealed copy (code in box) of GTA VI for the winner's choice of console platform, subject to availability. Game Genie FDL reserves the right to modify, suspend, or cancel the contest at any time without notice. No cash equivalent will be offered. Void where prohibited.
12. Privacy
Game Genie FDL collects only the information necessary to perform services and communicate with customers (name, contact method, and item description). This information is not sold, shared, or distributed to third parties. Communication is handled primarily through Facebook Messenger and email. By providing contact information, customers consent to being contacted regarding their service status, pickup notification, and any relevant promotions or updates from Game Genie FDL.
13. Modifications to These Terms
Game Genie FDL reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be published on this page with an updated effective date. Continued use of Game Genie FDL services after any modification constitutes acceptance of the revised terms. It is the customer's responsibility to review these terms before each service engagement.
14. Governing Law
These Terms and Conditions are governed by the laws of the State of Wisconsin. Any disputes arising from services rendered by Game Genie FDL shall be subject to the jurisdiction of the courts of Fond du Lac County, Wisconsin. By using Game Genie FDL's services, you consent to this jurisdiction.
15. Contact
Questions about these terms? Reach out before dropping off any items. Game Genie FDL can be contacted via Facebook Messenger at facebook.com/profile.php?id=61591194724324 or by email at [email protected]. Game Genie FDL is based in Fond du Lac, WI.
Game Genie FDL — Fond du Lac, WI